Trust & Safety

All professionals on the platform undergo a rigorous verification process that includes:

• Identity verification.
• Background checks.
• Professional certification validation.
• Experience and reference review.
• License verification (where applicable).

Only professionals approved by our verification team can offer services on the platform.

Our platform features a transparent review system that allows clients to share their experiences. This helps other users make informed decisions and encourages professionals to maintain high quality standards.

• Only clients who used the service can leave reviews.
• Reviews are verified to prevent fraud.
• Comments must be respectful and constructive.
• False or defamatory reviews are removed.

All payments are processed through secure, certified payment partners, ensuring your financial information is always protected. EllaFirst never stores complete credit card data.

• Secure processing via Stripe.
• Financial data encryption.
• Fraud protection.
• Transparent refund policy.

We take every report of inappropriate behavior or policy violations seriously. Our team investigates all reports and takes appropriate action.

• Use the report button available on profiles and bookings.
• Contact us directly at seguranca@ellafirst.com.
• Our team responds within 24 hours.

Depending on severity, we may suspend accounts, remove profiles, or take legal action when necessary.

We rigorously protect the privacy of all users. Your personal data is handled in accordance with the LGPD and is never shared without your consent, except when required by law.

Our platform provides a secure messaging system for communication between clients and professionals. We always recommend keeping communication within the platform for your safety and so we can assist in case of issues.

For Clients:

• Check the professional's reviews and certifications.
• Conduct an interview before hiring.
• Keep communication within the platform.
• Never share payment information outside the platform.
• Report any suspicious behavior.

For Professionals:

• Keep your profile updated and complete.
• Respond promptly to messages.
• Be professional and respectful in all interactions.
• Respect client privacy.
• Report any inappropriate behavior.